Terms and Conditions SqueenVIP – Online Casino Platform Rules

By accessing, registering for, or using any part of the SqueenVIP platform — whether via the website, mobile app, or any other channel provided by SqueenVIP — you hereby acknowledge that you have read, understood, and agree to be fully and unconditionally bound by these Terms and Conditions.

These Terms and Conditions constitute a legally binding agreement between you ("Member" or "User") and squeenvip ("Platform", "we" or "us"). If you do not agree with any part of these Terms and Conditions, you are required to discontinue use of our platform.

SqueenVIP reserves the right to update, modify, or replace any part of these Terms and Conditions at any time. Notice of changes will be displayed on this page with the latest update date. It is your responsibility to review this page periodically to stay informed of any changes.

To register and use the squeenvip platform, you must meet all of the following eligibility requirements:

• You at least 18 years of age at the time of registration.
• You are an individual registering on your own behalf — registering on behalf of another person is not permitted.
• You are not located in any jurisdiction where access to online casinos is prohibited by local law.
• You have full legal capacity to enter into a binding agreement.
• The information you provide during registration must be truthful, accurate, and up to date.
• You have never had an account at SqueenVIP closed or suspended previously due to a terms violation.

SqueenVIP reserves the right to request identity document verification (KYC) at any time to confirm a member's eligibility. Documents that may be requested include a national ID, passport, bank statement, or other relevant supporting documents. The KYC verification process is conducted securely and confidentially.

When you register an account at SqueenVIP, you are fully responsible for all activities that take place within your account. This includes all wagering, transactions, withdrawals, and communications conducted through your account.

You are required to:

• Keeping your password and login credentials confidential at all times.
• Do not share your account credentials with any other party, including family members.
• Notify SqueenVIP immediately if you suspect your account has been accessed without authorization.
• Ensuring that the personal and financial information in your account remains current and accurate at all times.
• Using a strong password and not reusing the same password across other platforms.

SqueenVIP shall not be held liable for any losses arising from the use of your account by an unauthorised third party if you have failed to take reasonable precautions to protect your login credentials.

SqueenVIP provides a range of secure and convenient payment methods for deposits and withdrawals, including FPX, Touch 'n Go eWallet, GrabPay, and Boost. All transactions are protected by 256-bit SSL encryption.

Deposit Terms:

• The minimum deposit amount is as specified on the platform's deposit page — this amount is subject to change.
• Deposited funds may only be used for wagering purposes on the SqueenVIP platform.
• SqueenVIP reserves the right to verify the source of funds to ensure compliance with anti-money laundering laws.
• Depositing via unauthorised third-party payment methods is prohibited.

Withdrawal Terms:

• Withdrawals can only be processed to an account or digital wallet registered under the same member's name.
• Your first withdrawal may require a completed identity verification (KYC) before it is processed.
• Withdrawal requests are typically processed within 15 minutes for regular members and faster for VIP members.
• SqueenVIP reserves the right to delay or cancel a withdrawal if there are signs of fraudulent activity or a breach of terms.

SqueenVIP offers a variety of bonuses and promotions to its members from time to time. All bonuses are subject to the following conditions unless otherwise stated in the specific promotion terms:

• Rollover Requirements (Wagering): All bonuses received must meet the specified rollover requirements before any withdrawal can be made. The rollover ratio for each promotion is clearly stated in the respective promotion terms.
• Valid Period: Each bonus has a set validity period. Bonuses not used within that period will expire automatically.
• One Active Bonus at a Time: Only one active bonus is permitted at a time unless otherwise stated.
• Game Eligibility: Not all games qualify towards bonus rollover requirements. Please check the list of eligible games in each promotion's terms.
• Withdrawal Before Rollover: If you request a withdrawal before the rollover requirements are met, the associated bonus and winnings will be automatically forfeited.

SqueenVIP reserves the right to modify, suspend, or cancel any promotion at any time without prior notice. Any attempt to abuse the bonus system — including betting on both sides or employing strategies designed solely to minimise risk in order to meet rollover requirements — may result in bonus cancellation and further action against the account.

All games offered on SqueenVIP use a Random Number Generator (RNG) that has been independently verified by internationally accredited testing laboratories. This ensures fairness in every game round and produces outcomes that cannot be manipulated by any party.

General game rules:

• All settled game results are final and cannot be disputed unless there is clear evidence of a technical failure that affected the outcome of a wager.
• In the event of a technical failure or system disruption during gameplay, SqueenVIP reserves the right to void the affected round and return the wagered amount to the member's account balance.
• Bets placed during a communication disruption or connection failure on the player's end cannot be unilaterally cancelled by the player.
• Minimum and maximum betting limits for each game are displayed within the game interface itself.

The following activities are strictly prohibited on the SqueenVIP platform and may result in account suspension or closure, as well as legal action:

• Multiple account ownership: Each individual is only permitted one active account. Duplicate accounts will be closed and all balances will be forfeited.
• Money laundering: Using the SqueenVIP platform for money laundering or illegal financing is strictly prohibited and will be reported to the relevant authorities.
• Fraud and forgery: Providing false identity information, forged documents, or misleading statements during registration or KYC verification.
• Exploiting bugs or system vulnerabilities: Exploiting any technical bugs, system vulnerabilities, or display errors to gain an unfair advantage.
• Use of automated software: Using bots, automated scripts, third-party software, or any tools that provide an unfair advantage in games.
• Promotion abuse: Creating new accounts solely to claim welcome bonuses repeatedly or abusing promotional terms in ways not intended.
• Threats and harassment: Harassing, threatening, or insulting support staff or other members on the platform.

SqueenVIP reserves the right to suspend or close any member's account at any time for the following reasons:

• Violation of any provision within these Terms and Conditions.
• Suspicion or confirmation of fraudulent activity or money laundering.
• Failure to complete KYC verification within the stipulated timeframe when requested.
• Request from a regulatory authority or law enforcement agency.
• Accounts that have been inactive for more than 12 consecutive months.

Members may also close their own account at any time by contacting our customer support team via live chat. Prior to closure, all active bonus rollover requirements must be fulfilled, or the relevant bonuses will be forfeited. Any valid cash balance (excluding bonus balance) will be returned to the member once the verification process is complete.

SqueenVIP shall not be held liable for any losses, damages, or claims arising from:

• Technical disruptions, server failures, or internet connectivity issues beyond our control that occur unintentionally.
• Losses incurred as a result of valid betting outcomes — all game results are final based on certified RNG.
• Indirect, incidental, or consequential losses arising from the use of the SqueenVIP platform.
• Unauthorised access to your account resulting from your own negligence in safeguarding your login credentials.

SqueenVIP's maximum total liability to any member under any circumstance shall not exceed the total amount deposited by that member in the 30 days preceding the relevant claim.

SqueenVIP reserves the right to amend, update, or replace these Terms and Conditions at any time without prior notice to members. However, we endeavour to inform members of significant changes via a notice on the website or by email.

Each time these Terms and Conditions are updated, the "Last Updated" date at the top of this page will be changed to reflect the latest amendment date. Your continued use of the platform after amendments are published constitutes your agreement to the revised terms.

We recommend that you check this page regularly — at least once every three months — to ensure you are always up to date with the latest rules governing the use of SqueenVIP.

These Terms and Conditions are governed and interpreted in accordance with the laws applicable to squeenvip's operations under the licensing jurisdiction of this platform. Any disputes arising from or in connection with these Terms and Conditions shall be resolved through the following process:

• Step 1 — Contact Customer Support: Any complaints or disputes must first be submitted to the SqueenVIP customer support team via 24/7 live chat. Most issues are resolved at this stage.
• Step 2 — Escalate to Management: If the issue cannot be resolved at the support level, it will be escalated to SqueenVIP management for further review within 7 business days.
• Step 3 — Independent Arbitration: If a resolution is still not reached, both parties may refer the dispute to an independent arbitration body recognised by our licensing regulatory authority.

During the period in which a dispute is being resolved, SqueenVIP reserves the right to temporarily suspend the relevant account for investigation purposes.

If you have any questions, concerns, or feedback regarding these Terms and Conditions, the SqueenVIP team is ready to assist you through the following channels:

• Live Chat 24/7: The fastest channel — click the live chat icon at the bottom-right corner of the platform to connect with our support agents in Malay or English.
• Email: [email protected] — we aim to respond to all email enquiries within 24 hours.

We also encourage you to read other relevant policy documents on our platform for a more comprehensive understanding of how we operate and protect members' interests.