Privacy Policy SqueenVIP – Your Personal Data Protection

SqueenVIP collects member personal data through several key channels. All data collection is carried out transparently and only for clearly stated purposes. The following are the categories of data we collect:

Collected data is used solely to support the delivery of high-quality SqueenVIP platform services. The primary uses of your personal data are as follows:

• Account management: Creating, verifying, and maintaining your member account, and processing account-related requests.
• Transaction processing: Processing deposits, withdrawals, and any wagering made on the platform securely and accurately.
• Identity verification (KYC): Ensuring compliance with legal requirements relating to customer identification and anti-money laundering.
• Fraud prevention: Detecting and investigating any suspicious activity to protect you and the integrity of the platform.
• Customer support: Resolving complaints, inquiries, and disputes submitted by members through our support channels.
• Service communications: Sending important notices relating to your account, security, terms changes, and relevant promotions.
• Platform improvement: Analyzing usage patterns in aggregate and anonymously to improve the platform's user experience.
• Legal compliance: Meeting reporting and compliance obligations to the relevant regulatory authorities.

Every instance of personal data processing carried out by SqueenVIP has a valid legal basis. We rely on the following bases depending on the context of processing:

• Contract performance: Processing required to provide the platform services as requested when you registered as a squeenvip member.
• Legal obligation: Processing required to comply with applicable laws including KYC, AML (anti-money laundering), and financial reporting requirements.
• Legitimate interests: Processing for the purposes of platform security, fraud prevention, and service improvement that does not unduly affect your fundamental rights.
• Consent: Processing for marketing and promotional communications — you may withdraw this consent at any time via account settings or by contacting us.

SqueenVIP treats member data as confidential. We do not sell your personal data to anyone. However, in the following limited situations, your data may be shared with carefully selected third parties:

• Payment service providers: Payment gateways and digital wallet providers used to process your deposits and withdrawals — only the minimum data required for the transaction is shared.
• Gaming platform providers: Gaming companies that provide casino and slot games on our platform — data is shared only to the extent necessary to ensure a seamless gaming experience.
• Technical service providers: Parties supporting the platform's technical operations — such as cloud services, analytics and cybersecurity — all bound by strict data protection agreements.
• Legal authorities: Law enforcement agencies, regulatory bodies or courts when required by law or a valid court order.

SqueenVIP uses cookies and similar tracking technologies to enhance your experience on the platform. The following are the types of cookies we use:

• Essential Cookies: Required for core platform functions such as login verification and session security. These cookies cannot be disabled as they are essential for the platform to operate.
• Performance Cookies: Collecting information on how you use the platform — such as the most frequently visited pages — to help us improve our services. All data is collected anonymously.
• Functional Cookies: Saving your preferences such as language, display settings, and stored login information so you don't have to re-enter them each time.
• Analytics Cookies: Helping us understand how users interact with the platform for continuous improvement. This data is processed in aggregate and does not allow individual identification.

You can manage your cookie settings through your web browser settings. Please note that disabling essential cookies may affect the functionality of the SqueenVIP platform.

SqueenVIP retains your personal data only for as long as necessary to fulfil the purposes stated in this Privacy Policy or as required by applicable law. Our general retention guidelines are:

• Active account data: Retained for the duration your account is active and for as long as you remain a SqueenVIP member.
• Financial transaction data: Retained for a minimum of 7 years from the transaction date to meet financial and tax compliance requirements.
• KYC records and identity verification: Retained for a minimum of 5 years after account closure as required by anti-money laundering legislation.
• Support communication log: Retained for 3 years to allow historical reference and dispute resolution.
• Technical data and access logs: Retained for 12 months for security and incident investigation purposes.

SqueenVIP continuously invests in the latest security infrastructure to ensure member personal data is always protected. Key security measures we implement include:

• 256-bit SSL Encryption: All data transmitted between your device and SqueenVIP's servers is encrypted using TLS 1.3 protocol — rendering it unreadable to unauthorised parties.
• Two-factor authentication (2FA): An additional security layer is available for all member accounts to prevent unauthorized access even if your password is compromised.
• 24/7 Monitoring: Our security team monitors platform activity around the clock to detect and respond to security threats in real time.
• Regular penetration testing: Independent security audits are conducted regularly by external experts to identify and address any system vulnerabilities.
• Internal access controls: The principle of least privilege is applied — staff can only access the data required for their specific tasks.
• Secure data backups: Data is backed up regularly to separate locations to ensure service continuity and disaster recovery.

In the course of platform operations, your personal data may be transferred to and stored on servers located outside Malaysia. This occurs when our technical service providers or platform partners operate from other locations.

SqueenVIP ensures that any international data transfers are safeguarded through the following measures:

• Use of internationally recognized Standard Contractual Clauses for data transfers to countries without a recognized adequacy decision.
• A data protection impact assessment (DPIA) is conducted before any large-scale cross-border data transfer.
• All overseas data recipients are required to comply with data protection standards equivalent to those required in Malaysia.

SqueenVIP is an online casino entertainment platform that for users aged 18 and above only. We do not intentionally collect, store or process personal data of individuals under 18 years of age.

Should we discover that personal data of an individual under the age of 18 has been collected without our knowledge, we will take immediate steps to delete that data and close the associated account. Parents or guardians who suspect their child has registered on our platform are urged to contact our support team immediately.

SqueenVIP reserves the right to update or modify this Privacy Policy from time to time in response to changes in law, industry practices or the way we handle data. When significant changes are made, we will:

• Updating the "Last Updated" date at the top of this page.
• Displaying a clear change notice on the platform's home page for at least 14 days.
• Sending email notices to active members if the changes materially affect how their data is used.

Your continued use of the squeenvip platform after the effective date of any changes constitutes your acceptance of the updated Privacy Policy. We recommend reviewing this page at least once every three months.

For any enquiries, data rights requests or privacy concerns, you may contact SqueenVIP's Data Privacy Officer (DPO) through the following channels:

• Live Chat 24/7: The fastest channel — click the live chat icon on the platform to connect directly with our privacy team.
• Privacy Email: [email protected] — we aim to respond to all privacy-related enquiries within 72 hours.

When submitting a privacy rights request, please include your account username and the details of your enquiry clearly. We may need to verify your identity before processing the request to ensure the security of your data.

If you are not satisfied with how we have handled your personal data after contacting us, you have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.